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Visit Our New Retail Store in San Diego for in-store shopping discounts. 1515 Fayette St, El Cajon, CA 92020

Help & FAQs

Help & FAQs

Thank you for choosing Highlander Home Inc - Your satisfaction is our priority. Please refer to the comprehensive information below to address any queries you may have.

1. Product Availability:

  • Where are your products stocked?
    • All our products are stocked in our warehouse in El Cajon, CA.
  • Do you have a variety of products in your warehouse?
    • Yes, our warehouse carries a diverse range of products.
  • How often is your product inventory updated?
    • Our inventory is regularly updated to reflect current stock levels.

2. Shipping Information:

  • Which shipping carriers do you use?
    • We ship via UPS, FedEx, and LTL for pallets.
  • How do you handle shipping for pallets?
    • Pallets are shipped through LTL carriers.
  • Are there any shipping fees?
    • Shipping fees may apply and are calculated based on the shipping method and destination.
  • Do you provide international shipping?
    • Currently, we only offer shipping within the United States.

3. Sample Requests:

  • How can I request samples for certain products?
    • Samples can be requested by contacting us directly, if those are not available on each product page.
  • Is there a fee for sample requests?
    • The cost for samples may vary; please inquire for specific details.
  • What is the shipping method for samples?
    • Samples are shipped via USPS.

4. Product Quality:

  • Are your products brand new?
    • Yes, all our products are brand new and sealed.
  • How are your products sealed?
    • Our products are sealed to ensure their integrity and quality.
  • What measures are taken to ensure product quality?
    • Stringent quality control measures are in place to guarantee product excellence.

5. Installation Assistance:

  • How can I get installation information for your products?
    • Most products have installation details on the order page, or you can contact us for assistance.
  • Do all products have installation instructions on the order page?
    • Installation information is available for most products at the point of purchase.
  • Is there a helpline or email for installation inquiries?
    • Feel free to call or email us for installation support.

6. Free Shipping and Discounts:

  • What are the conditions for free shipping within the United States?
    • Free shipping is offered within the United States; additional details can be provided upon inquiry.
  • How can I avail discounts for large projects?
    • Discounts for large projects can be discussed by contacting us directly.
  • What is the contact information for inquiries regarding shipping and discounts?
    • For shipping and discount inquiries, please contact us via phone, text, or email.

7. Contact Information:

  • What is the physical address for Highlander Home Inc -
    • Our address is 1515 Fayette St, El Cajon, CA 92020.
  • How can I reach your customer service via phone or text?
    • Contact us directly at (858) 345-5836 for phone or text inquiries.
  • What is your direct email for inquiries?

8. Refund/Return Policy:

  • What is the timeline for returns and exchanges?
    • Returns are accepted within 14 calendar days after purchase for manufacturer defects.
  • Can you provide details about the return process?
    • Contact Customer Support immediately for damaged or incorrectly shipped items.
  • What conditions must be met for a refund or exchange?
    • Items must be in new, unaltered, and unused condition within the specified return period.
  • How do I report damaged or incorrectly shipped items?
    • Immediately contact Customer Support for assistance.
  • Is there a restocking fee for returned items?
    • Yes, a 15% restocking fee applies to returned items not being exchanged and undamaged.

9. Return Shipping:

  • Who is responsible for return shipping costs?
    • The customer is responsible for all return shipping costs.
  • What address should returns be sent to?
    • Returns should be sent to Highlander Home Inc -, 1515 Fayette St, El Cajon, CA 92020.
  • How do I initiate a return?
    • Contact us within 14 days if you intend to return any item; details will be provided upon inquiry.

10. Additional Information:

  • Are there any special or custom order considerations?
    • Please check the specific item description for any special or custom order details.
  • Can I track my order once it's shipped?
    • Yes, tracking information will be provided once your order is shipped.
  • Is there a warranty on your products?
    • Please check the product description or contact us for information on product warranties.

Feel free to contact us if you have further questions or need clarification on any of the above topics. We value your business and are here to provide the support you need.

Highlander Home Inc -
1515 Fayette St, El Cajon, CA 92020
Direct Phone/Text: (858) 345-5836
Direct Email:

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