Original sales receipt must accompany returns.
We accept returns for exchange or refund 14 calendar days after purchase. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in new, unaltered and unused condition. Definition of new, unaltered and unused condition is:
- Without showing signs of wear or damage in any way
- Within 14 calendar days of the purchase date (after 14 days, no returns are allowed)
- Must not be a special or custom order
- Unless noted that it cannot be returned or has a different return policy time period other than the 7 days noted in that item's particular item description
If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Change of Mind or Color Variation
If you decide you no longer want the product, or if there are slight color differences compared to the images on our website, return shipping costs will not be covered. Please note that both natural wood and composite materials may display slight variations in color, grain, or texture due to natural characteristics or production processes. This applies in the case of dissatisfied products. For defective or damaged products, the shipping costs are not the responsibility of the customer on replacement orders. We highly recommend ordering samples directly from our website to ensure the material, finish, and color meet your expectations before placing a full order.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 14 days if you intend to return ANY item back to our store. Items returned to us AFTER 14 days and WITHOUT contacting us you will NOT be refunded.
Customer is responsible for all shipping costs of a return.
Samples are not refundable.
Highlander Home Inc - YouShouldHaveit.com
1515 Fayette St, suite A, El Cajon, CA 92020
(858) 345-5836
media@youshouldhaveit.com